Get help with your wallet, support requests, and Garder account.
Find help for Wallet, Community+, support plans, Funds, Circles, Susu, Trust Score, account access, safety reports, privacy requests, and transaction issues.
Wallet & Top-Up
Wallet not credited, wrong transfer amount, expired virtual account, withdrawal issue, or balance not updating.
Support Plans
Help with requesting support, giving support, reviewing terms, return schedules, or insufficient wallet balance.
Community+
Post issues, comments, reactions, report user, blocked support offers, or already-supported posts.
Circles, Susu & Funds
Contributions, payouts, Circle participation, Fund offers, group rules, or commitment tracking.
Trust & Verification
KYC, BVN/NIN verification, Trust Score, badges, safety flags, profile visibility, or account restrictions.
Privacy & Account
Account deletion, data access, privacy requests, security concerns, login issues, or account recovery.
What to include when contacting support
For faster review, include as much detail as possible. Never share your password, full card number, or private OTP.
- • Your Garder username or registered email
- • The issue category: Wallet, Support Plan, Community+, Susu, Funds, KYC, Account, or Privacy
- • Transaction reference, support-plan ID, post link, or payment reference if available
- • Screenshot or receipt if the issue involves payment or wallet crediting
Contact channels
Use official email for account, wallet, privacy, and transaction issues. Use WhatsApp for community updates and general help only.
Account & wallet support
[email protected]Wallet, Community+, support plans, Funds, Susu, reports, and account access.
Privacy requests
[email protected]Data access, correction, deletion, portability, consent, and privacy questions.
Community
WhatsApp CommunityCommunity updates and general help. Not for account or transaction issues.
Safety reminder
Garder will never ask for your password, full card number, private OTP, or private banking login. Only use official Garder support channels for wallet, privacy, transaction, or account issues.